Privacy Policy

Effective date: May 12th, 2022

Rock Box Records Limited (“us”, “we”, or “our”) operates the https://www.rockbox.co.uk website (the “Service”).

This page informs you of our policies regarding the collection, use, & disclosure of personal data when you use our Service & the choices you have associated with that data.

We use your data to provide & improve the Service. By using the Service, you agree to the collection & use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms & Conditions.

Information Collection & Use

We collect several different types of information for various purposes to provide & improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name & last name
  • Phone number
  • Street Address, Town / City, County, Postal code (or your local country equivalents)

Usage Data

Usage Data is collected automatically when using the Service & may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyse Our Service. The technologies We use may include:

  • Cookies or Browser Cookies: A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
  • Log files: These track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web Beacons: Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Transfer Of Data

Your information, including Personal Data, may be transferred to (& maintained on) computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside of the United Kingdom & choose to provide information to us, please note that we transfer the data, including Personal Data, to the United Kingdom & process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Rock Box Records Limited will take all steps reasonably necessary to ensure that your data is treated securely & in accordance with this Privacy Policy & no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data & other personal information.

Disclosure Of Data

Legal Requirements

Rock Box Records Limited may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect & defend the rights or property of Rock Box Records Limited
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We employ third party companies & individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used. For example, we use Woocommerce to power our website and you can find out about Woocommerce and their privacy policy here.

Examples of the kind of third parties we work with are:

  • IT companies who support our website and other business systems.
  • Operational companies such as delivery couriers.
  • Direct marketing companies who help us manage our electronic communications with you.
  • Google, Twitter and Meta (Facebook & Instagram) to show you products that might interest you while you’re browsing the internet.

To help personalise your experience, we currently use the following companies, who will process your personal data as part of their contracts with us:

  • Woocommerce
  • Google
  • Meta (Facebook & Instagram)
  • Twitter
  • Sender.net or MailerLite
  • Bitly

These third parties have access to your Personal Data only to perform these tasks on our behalf & are obligated not to disclose or use it for any other purpose. Please note that some of these third-party service providers are located outside of the UK (& the European Union).

Analytics

We may use third-party Service Providers to monitor & analyse the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks & reports website traffic. Google uses the data collected to track & monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize & personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, & dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en. For further details how Google uses information from sites such as ours that use their services, please navigate here:  https://policies.google.com/technologies/partner-sites?hl=en&hl=en

Targeted Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit https://youradchoices.com/.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

These third parties have access to your Personal Data only to perform these tasks on our behalf & are obligated not to disclose or use it for any other purpose. Please note that some of these third-party service providers are located outside of the UK (& the European Union).

Direct Marketing

All direct marketing is sent via Sender.net (from the end of May 2022, we will switch to MailerLite). There are several ways you can stop direct marketing communications from The Rock Box.

  • Click the ‘unsubscribe’ link in any email communication that we send you.
  • If you have an account, log in into the website, visit the ‘My Account’ area and change your preferences.
  • You can write to us at the shop address shown below.

Please note that although very unlikely, you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over & assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email & / or a prominent notice on our Service, prior to the change becoming effective & update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: [email protected]
  • By mail: Rock Box Records Limited, Privacy Query, 34 Obelisk Way, Camberley, Surrey, GU15 3SG